Are your Looking for Help Desk Management Software In Ethiopia?

Is it accurate to say that you are searching for Help Desk Management Software In Ethiopia. Service CRM is a powerful yet easy-to-use desktop Field Service software and Field Service mobile app that streamlines the business operations from the client’s first call through to scheduling, quoting, job completion, service agreement, invoicing, payment and more.

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Good Customer Service is the base of every company

Service CRM comes out with all optimistic features along with suitable software accompanied with smarter options. We turn out with a work flow based customized Service CRM that helps users to get familiar with real time benefits. The strong foundation of any company lies in its customer service. Availability of optimistic features is what makes Service CRM, one of the most reputed.

Help Desk Management Software In Ethiopia is the fast growing solution used by all kinds of service industries. By using this application, customer relationship management becomes easy and customer friendly as it helps eliminate paperwork, improve productivity & provide great customer experience. Service CRM software offers the best solutions for service companies to optimize field operations and improve service delivery effectively.

Why choose us?

Service CRM focuses on understanding the essential needs of the service industry and provides them the easy and best solution through mobile app to keep the organization stay up-to-date anytime anywhere. The best feature in Service CRM which makes it "First Choice" in Help Desk Management Software In Ethiopia is that it is suitable for any kind of organization either it is small, medium or large. Choose Service CRM for top-tier Help Desk Management Software In Ethiopia —optimize field business operations, enhance service quality, save time and drive business growth. Trusted by service professionals for reliability and efficiency. Book Demo Now.

Download your App

Your own Mobile App with your complete branding. Your clients will download your app not our app.

All service trades

Suitable for service trades like HVAC, Water Purifier, Electrician, Plumbing, Medical Equipment, IT, & Electronic Appliances.

iOS and Android

Don't loose your customers, We are available on IOS and Android both.

Location tracking

One stop solution for Field Service with field engineer location tracking.

How Service CRM Works?

Service CRM makes simplify & streamline your operations.

Step 01

Customer calls service centre or book complaint directly from App

Complaint in CRM can booked by your call center or client can book complaint directly from your own app.

Step 02

Service centre assigns complaint to field engineer

Service center assign calls to field engineer based on their availability.

Step 03

Service technician received job alert

Once the call is assigned field engineer will immediately received the alert by SMS and notification.

Step 04

Field engineer visit on-site, fixes the issue and close the complaint

Field engineer updates the job information along with spare parts used, capture real-time photos, digital signature with customer, ask for the OTP to close the complaint.

Some silent features of Service CRM

Work Smart, rather than Work Hard !

Own Company Mobile App

Get your own Mobile App with your brand name. Its helps your clients to reach you easily.

New Sale and AMC Management

Manage your New Sale and AMC Contracts with complete customer details including payment, product and validity etc.

Service Reminders

Service CRM will provide service reminders on daily basis. Service Alerts will send in form of SMS and App Notifications.

EMI Management

It helps to manage your client’s installment easily. Installment reminders will send in form of SMS.

24 x 7 online Complaint

Enable customers to book your complaint online, day or night.

Job Management

Access all client and job details from the field, anywhere, anytime. Field Engineer has all the info they need to get the job done.

Job History

Client can check his past Job history of complaints and service with technician details like technician photo, contact no and work details.

Purchase and Inventory Management

Manage your purchase and control your item inventory easily.

Capture On-site Photos

Take photos on-site from Service CRM and they’re saved instantly to the complaint or service, forever.

Capture Signature

Record proof that your customer is happy to proceed with a job or pay for completed work.

Jobs on Map

It enables field engineer to have a quick view of their Jobs locations on map in his mobile app.

Field Engineer on Map

It enables admin to having a quick view of all field engineer on a map in single click.

Material Consumption Management

Manage items used in complaint or service, issue items to field engineer, issue return from technician etc.

SMS Alerts and App Notifications

Customized SMS alerts & notifications makes communication easier and always get in touch with the customer.

Revenue Reports

Know your cash flow with revenue reports on sale, complaint and service etc.

Quotation on Site

The field engineer on site can create custom quotes easily before the work is done.

Invoice on Site

It enables field engineer to generate the invoice in few seconds after the completion of job.

Payment through App

It enables you to add payment manually straight away through the app, or send them a link to pay online.

Invoice & Payment Report

Know your invoice payment status, outstanding balance, overdue invoices and much more.

Work even Offline

It works seamlessly without an internet connection just like it does when online.

Customer Feedback

The easiest and fastest way to collect feedback about your complaint or service.

Customized Reports

Create your own customized reports according to your business needs.

Access anytime, anywhere

Access to your complete business's full job schedule, anywhere wherever you are.

Multi User

Multi user with user access rights enables admin to assign work according to their Job responsibilities.

And many more

Service CRM has many extend functionality in specific areas, or assist certain industries.

Are your Looking for Help Desk Management Software In Ethiopia?