Life of job in Service CRM

1 Client calls
2 Job created
3 Scheduling
4 Complete job
5 Invoice
6 Payment
7 Reconciliation

Client Calls

A client calls in, wants to recover their data from damaged hard disk!

You got a new client who want to take your service on urgent basis, So why not to connect to him immediately? By operating our IT & Computer Repair Service software you have the benefit to assist your clients when its best for them.

Job created

The registration of the Job and Client details will be done in our software named Service CRM.

Instead of writing the Job and Client details onto a big diary, you register the information into the software which makes the work more reliable and eco-friendly.

Scheduling

The job is scheduled to the field engineer.

The field engineer who will be skilled in IT & Computer Repair Service, instantly get an alert message that they've been scheduled a job. Our IT & Computer Repair Service software allows you to send on the texts to the client about started and completion of job also can view the picture of technician which mainly add on for the home security purpose.

Complete Job

Your IT & Computer Repair Service technician views the job details and completes it.

Access to all job details on site.
Collect the OTP from client which linked the field engineer with client.
Record the photos of machine or spare parts he installed or repaired.
Collect client sign-off for the work digitally which remove the paper work completely.

Invoice

Your IT & Computer Repair Service technician can then add labour charges and spare parts he changed, to produce an invoice.

Add spare parts with their updated prices.
Add spare parts with their updated prices.
Construct a professionally branded invoice which will be updated in software automatically.
Provide the soft-copy of the invoice to the client via mail.

Payment

Your IT & Computer Repair Service technician can take payment straight away.

Let the client view and pay the bill instantly.
Take cash, credit card, cheque payments on spot from the client.

Feedback from the client

It is significantly more important to get to know what your customer feels about your company after getting the service from you.

By operating our IT & Computer Repair Service software you get the privilege to know and improve your services after receiving customer’s real time experience. It will help you to connect with your clients 24*7 and make them feel free to call next time.
Improve the productivity of your IT & Computer Repair Service software when you chose Service CRM