Deliver Hassle-Free After-Sales Service for Consumer Durables

Managing after-sales service for Consumer Durables such as refrigerators, washing machines, air conditioners, microwave ovens, LED TVs, water purifiers, and other home appliances can be challenging. Customers expect quick service, timely repairs, and seamless warranty handling. ServiceCRM is designed to simplify and automate the entire service lifecycle for consumer durables companies, ensuring customer satisfaction and operational efficiency.

That’s where our Consumer Durables Industry Software Solutions Service CRM comes in — providing end-to-end business management tools that help you streamline operations, boost sales, and deliver an exceptional customer experience.

Why Choose ServiceCRM for Consumer Durables Businesses?

ServiceCRM helps Consumer Durables manufacturers, distributors, and service providers manage their after-sales service with ease. Whether it’s handling warranty claims for refrigerators, preventive maintenance of washing machines, or spare parts management for AC and LED TVs, our software is tailored to address your industry-specific needs.

Book Free Demo

Key Benefits

Quick Complaint Registration & Assignment.
Warranty & AMC Management for products like ACs, Refrigerators, and Washing Machines.
Real-Time Technician Tracking with Mobile GPS.
Spare Parts & Inventory Control for appliances.
On-Site FSR Report.
Performance Reports & Analytics Dashboard.
Whatsapp / SMS / Mail Integration.

Our Service CRM software solutions are designed specifically for the consumer durables industry, addressing these challenges with features that integrate sales, inventory, service, and analytics — all in one platform.

Get a Call Back

Client calls

Job created

Scheduling

Complete job

Invoice

Payment

Reconciliation

Client Calls

A client calls in, requesting urgent assistance for their consumer durables service.

You have a new client who requires his Fridge service on an immediate basis—so why not connect with them right away? By operating our Consumer Durables Service Management Software, you gain the advantage of assisting your clients at the time most convenient for them.

Job created

The registration of the job and client details is carried out in our software, Service CRM.

Instead of writing job and client information in bulky diaries, all data is recorded digitally, making the process more reliable, accurate, and eco-friendly.

Scheduling

The job is assigned to a skilled field engineer.

The field engineer instantly receives an alert notification about the scheduled job. Our Consumer Durables Business Management Software also allows you to:

Send SMS updates to clients regarding job start and completion.
Share the technician’s photo with the client, providing an added layer of home security.

Complete Job

The consumer durables service technician views and completes the job seamlessly:

Accesses all job details on-site.
Collects an OTP from the client, ensuring job authenticity and linking the engineer with the client.
Records photos of the appliances or spare parts installed/repaired.
Collects the client’s digital sign-off, eliminating the need for paperwork.

Invoice

After job completion, the technician generates a professional invoice:

Adds spare parts with updated prices.
Includes labour and service charges.
Creates a branded invoice, automatically updated in the software.
Sends a soft copy of the invoice to the client via email.

Payment

The technician collects payment instantly, offering multiple options:

Cash.
UPI.
Credit card.
Cheque.

This ensures quick settlements and a smooth customer experience.

Feedback from the client

Collecting feedback is essential to understand customer satisfaction and improve service quality.

With our Consumer Durables Service Management Software, you can capture real-time client feedback, stay connected with customers 24×7, and encourage repeat business. This not only enhances customer trust but also improves the overall productivity of your consumer durables business when you choose Service CRM.