Empower your Sanitaryware and Hardware operations with ServiceCRM's end-to-end field service management platform. Streamline everything from complex installation for faucets or showerheads and repair calls for cabinet hardware to service coordination and customer management—all from a single, intuitive dashboard.

Managing a Sanitaryware business can be challenging — you need to track thousands of products, manage multiple suppliers, keep customers happy, and still maintain healthy profit margins. Whether you sell tools, building materials, paints, plumbing items, electrical supplies, or machinery, efficient Sanitaryware business management is the key to success.

That’s where our Sanitaryware Service Business Management Software comes in. Designed specifically for Hardware Manufactureres, Service Provider and distributors our solution helps you handle Inventory, AMC, Service, Complaints, Repairs, Service centres and customers — all in one place.

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Client calls

Job created

Scheduling

Complete job

Invoice

Payment

Reconciliation

Client Calls

A client calls in, requesting urgent repairs for their sanitaryware items.

You have a new client who needs your sanitaryware service on an immediate basis—so why not connect with them right away? By operating our Sanitaryware Service Management Software, you gain the advantage of assisting your clients at the time most convenient for them.

Job created

The registration of the job and client details is done in our software, Service CRM.

Instead of maintaining bulky diaries, all information is recorded digitally in the software, making the process more reliable, efficient, and eco-friendly.

Scheduling

The job is scheduled for the field engineer

The assigned field engineer, skilled in sanitaryware services, instantly receives an alert notification about the scheduled job. Our sanitaryware business management software also allows you to:

Send SMS updates to clients about job status (start & completion).
Share the technician’s photo with clients, which adds an extra layer of security.

Complete Job

The sanitaryware service technician views and completes the assigned job with ease:

Accesses all job details on-site.
Collects an OTP from the client, linking the engineer and the client.
Records photos of the machine or spare parts installed/repaired.
Collects the client’s digital sign-off, eliminating paperwork.

Invoice

After completion, the technician generates a detailed invoice:

Adds spare parts with updated prices.
Includes labour and service charges.
Creates a professionally branded invoice, automatically updated in the software.
Shares a soft copy of the invoice with the client via email.

Payment

The technician can take payment straight away.

Let the client view and pay the bill instantly.
Take cash, credit card, and cheque payments on the spot from the client.
This ensures quick settlement and a smooth client experience.

Feedback from the client

Collecting client feedback is crucial to understanding their experience and improving your services.

With our sanitaryware service management software, you can gather real-time feedback, stay connected with your clients 24×7, and encourage repeat business. This not only enhances customer satisfaction but also improves the overall productivity of your sanitaryware business when you choose Service CRM.