Why is AMC important?

If you are seeking for speed, quality and consistency in maintenance services of customers, an AMC (Annual Maintenance Contract) could be the right option for your service business. An annual maintenance contract is a service contract which is offered by a professional service company and it will remain valid for a specific period of time. Customers will have to pay reasonable AMC amount to the service provider and all maintenance services will be taken care of by the company for a specific period. . You can add the schedule of the services for each product according to client requirement with the help of AMC Management Software. 

Let’s take a glance at some of the best benefits of annual maintenance contract (AMC) for your business- 


To schedule regular customer services

Service CRM helps you to organize, & simplify, and streamline the contract management process. AMC Management stores details like Customer name, address, telephone, products, time duration of contract, amount for AMC contract. Most of the service providers already have a number of tasks on daily basis. Remembering all call for customer service probably isn’t an easy task on your to-do list. When your manager will take care of the busy work for you, it would be complicated to schedule jobs in effective way. Thus, AMC management software will keep track of your routine maintenance schedule and customer services and contact you when action is needed.

Easy service reminders increase quality services

 With the help of Field Service Management Software, quick service reminders give you timely alarm of pending services. It offers you to send routine service notification to clients through SMS accordingly. No matter how often your equipment fails, there is no need to pay for services every time through our service engineers. When you have an annual maintenance contract, the expert team won’t have to waste time to provide you services timely. This solution is one of the biggest benefits of getting AMC services for your home appliances and other equipment. 

To make happy customer for longer time

 In order to build strong customer relationship, win more loyal customers & prevent any loss, one should adopt AMC Management Software. Building a relationship with a customer who consumes your product or services is quite easy after maintaining AMC and customer services. It helps to encourage field technicians to up-sell proactively, and pre-schedule follow-up calls.  The main benefit of using an agreement with service provider is that you can make sure about the credibility of the products with expert technical advice and time to time services. CRM software helps you to generate a life-long customer easily.

Routine services reduce damages of products

 In this digital world, our dependency upon electronic gadgets is increased day by day that even if it stops working for few seconds, no need to panic as our work has to hamper due to technical failure. Hence, Service CRM software helps you to avoid high repair costs and helps you from unpredicted damages. Having AMC support with you as to have technicians will provide hassle-free service on call door as our technicians can reach at your place to provide you with effective and organized customer service to solve all technical problems. It will help in increasing customer retention and loyalty. 

Renewals make more money in business

Warranty Management Software reminds you before the services to be renewed and keep your clients happy and their products functioning with periodic routine services. You can track contract details along with the renewal history by using After Sales Service Management Software. Let’s you review what’s occurred over the history of that contract by addressing the renewal opportunity. You can also maintain and the historic information of the existing contract. With AMC Management Software, contract renewal history enables you to analyze the retention period of customer, provided services and quote competitive pricing. 


Therefore, AMC is beneficial for both Customers as well as service provider to know each other and do better work and to maintain healthy relationships.

 

Call Now - +91-9105730500  for the Online Demo of CRM Solution.

For more information visit : https://www.servicecrm.co.in
 

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