Service CRM - Field Service Management Software !!
Service management is a customer focussed approach which is required to manage all the operations, processes and technologies of the organization so that organization can achieve its business goals.
Service management software is available in the market for various grounds. Field service management is a system that incorporates setting up service orders, sending off agents and tracking vehicle locations along with status. Organizations these days are using Service management software to manage and track service performances. The employees on the field can be communicated with the help of field service mobile app as well. These apps can be downloaded on the mobile and require an internet connection for operation. These apps are available on both Android as well as iOS systems.
Features of the Software-
The various features of this software are as follows:
1) Job Scheduling and Dispatch: The software can be used to schedule the jobs with the help of interior project management software. All the details of the job starting and finishing, dispatching can be managed through the software easily.
2) Inventory Management: All the details regarding the inventory, stock coming in and going out can be managed just with a single click. No Need for counting the stock physically.
3) Call Action button: In case the rep is travelling and requires some immediate help regarding any of the modules, he can easily log in to the app and access the details.
4) Costings: Project costing can be easily calculated by simply providing the task and number of man-hours required to complete the task. The software automatically calculates the costing and can be done very efficiently.
5) Increase in Productivity: With the help of software the human error goes down, and productivity increases and remains as per the calculation.
Benefits of Software:
1) Increases efficiency: The efficiency of the workforce travelling increases. With all-time access to the system with the help of App, they can easily remain efficient and achieve personal targets as well.
2) Also, there are free field service softwares for small business available. They can try that and in case they find it useful, they can switch to the licensed version with enhanced features.
3) Centralized information: All the information is available centrally and everybody can access the required information through the software or the app.
4) Customer Satisfaction Increases: When all the process from production to logistics will be efficient then, the end customer will be satisfied and delighted.
As mentioned there are free service management softwares are available for trial. The basic idea behind them is to analyze what all features are provided by the software and how this software works. Also, it helps you to understand how with this software you can improve efficiency and leads to customer satisfaction. You can use the trial version for a period of 3 to 6 months and then once you understand the importance of the software and its features you can go for a licensed version at no time.Read More
Call Now - +91-9105730500 for the Online Demo of CRM Solution.
For more information visit: https://www.servicecrm.co.in/
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