Are your Looking for Online Complaint Management System?
Is it accurate to say that you are searching for Online Complaint Management System. Service CRM is a powerful yet easy-to-use desktop Field Service software and Field Service mobile app that streamlines the business operations from the client’s first call through to scheduling, quoting, job completion, service agreement, invoicing, payment and more.
Download for free from the AppStore or PlayStore.
Service CRM 24x7
Good Customer Service is the base of every company.
Service CRM comes out with all optimistic features along with suitable software accompanied with smarter options. We turn out with a work flow based customized Service CRM that helps users to get familiar with real time benefits. The strong foundation of any company lies in its customer service. Availability of optimistic features is what makes Service CRM, one of the most reputed.
Online Complaint Management System is the fast growing solution used by all kinds of service industries. By using this application, customer relationship management becomes easy and customer friendly as it helps eliminate paperwork, improve productivity & provide great customer experience.
How Service CRM Works?
Service CRM makes simplify & streamline your operations.
Customer calls service centre or book complaint directly from App
Complaint in CRM can booked by your call center or client can book complaint directly from your own app.
Service centre assigns complaint to field engineer
Service center assign calls to field engineer based on their availability.
Service technician received job alert
Once the call is assigned field engineer will immediately received the alert by SMS and notification.
Field engineer visit on-site, fixes the issue and close the complaint
Field engineer updates the job information along with spare parts used, capture real-time photos, digital signature with customer, ask for the OTP to close the complaint.
Why choose us?
Service CRM focuses on understanding the essential needs of the service industry and provides them the easy and best solution through mobile app to keep the organization stay up-to-date anytime anywhere. The best feature in Service CRM which makes it "First Choice" in Online Complaint Management System is that it is suitable for any kind of organization either it is small, medium or large.
Download your App
Your own Mobile App with your complete branding. Your clients will download your app not our app.
All service trades
Suitable for all service trades ex. HVAC, Water Purifier, Electrician, Plumbing, Carpenter, Electronic Appliances etc.
iOS and Android
Don't loose your customers, We are available on IOS and Android both.
One stop solution for Field Service with field engineer location tracking.
Some silent features of Service CRM
Work Smart, rather than Work Hard !
Own Company Mobile App
Get your own Mobile App with your brand name. Its helps your clients to reach you easily.
New Sale and AMC Management
Manage your New Sale and AMC Contracts with complete customer details including payment, product and validity etc.
Service CRM will provide service reminders on daily basis. Service Alerts will send in form of SMS and App Notifications.
It helps to manage your client’s installment easily. Installment reminders will send in form of SMS
24 x 7 online Complaint
Enable customers to book your complaint online, day or night.
Access all client and job details from the field, anywhere, anytime. Field Engineer has all the info they need to get the job done.
Client can check his past Job history of complaints and service with technician details like technician photo, contact no and work details.
Purchase and Inventory Management
Manage your purchase and control your item inventory easily.
Capture On-site Photos
Take photos on-site from Service CRM and they’re saved instantly to the complaint or service, forever.
Record proof that your customer is happy to proceed with a job or pay for completed work.
Jobs on Map
It enables field engineer to have a quick view of their Jobs locations on map in his mobile app.
Field Engineer on Map
It enables admin to having a quick view of all field engineer on a map in single click.
Material Consumption Management
Manage items used in complaint or service, issue items to field engineer, issue return from technician etc.
SMS Alerts and App Notifications
Customized SMS alerts & notifications makes communication easier and always get in touch with the customer.
Know your cash flow with revenue reports on sale, complaint and service etc.
Quotation on Site
The field engineer on site can create custom quotes easily before the work is done.
Invoice on Site
It enables field engineer to generate the invoice in few seconds after the completion of job.
Payment through App
It enables you to add payment manually straight away through the app, or send them a link to pay online.
Invoice & Payment Report
Know your invoice payment status, outstanding balance, overdue invoices and much more.
Work even Offline
It works seamlessly without an internet connection just like it does when online.
The easiest and fastest way to collect feedback about your complaint or service.
Create your own customized reports according to your business needs.
Access anytime, anywhere
Access to your complete business's full job schedule, anywhere wherever you are.
Multi user with user access rights enables admin to assign work according to their Job responsibilities.
And many more
Service CRM has many extend functionality in specific areas, or assist certain industries.
Designed for your industry
Select a category below to learn about Wintac's industry-specific features:
What are you waiting for?
Service CRM software can help streamline your field service business and save you time and money. Take the product tour today to get started!
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The Industry's Best Support
Unlimited live support comes standard
A name you can trust
Serving the field service industry for over 25 years
The proven market leader
Chosen by over 2,000 customers and 14,000 users
We’re Trusted by Clients Across Industry Verticals
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